Frequently Asked Questions
Everything you need to know about bringing Havens into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for transit and assembly in your home.
Do you offer a warranty on Havens products?
Yes, all Havens furniture comes with a one-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
Are your materials sustainably sourced?
At Havens, we prioritize the planet. We partner with FSC-certified suppliers for our wood products and use Oeko-Tex certified textiles to ensure our products are safe for your home and the environment.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to help you choose the perfect texture and color for your space.
Do you provide assembly services?
Many of our larger items include complimentary White Glove Delivery, which includes room-of-choice placement, full assembly, and removal of all packaging materials.